84%
of people read online reviews before deciding whether to support your business… or your competitor’s.
Customers have changed their practices. Your review monitoring strategies should change with them.
Staying on top of what people are saying about your business across platforms is no longer optional - it’s essential.
of people read online reviews before deciding whether to support your business… or your competitor’s.
Review monitoring is the process of tracking and analyzing customer reviews for multi-location businesses across multiple platforms. That way, businesses can understand customer sentiment, detect issues early, and respond quickly and effectively. It’s more than just reading reviews. It’s about turning feedback into strategy and increasing in-person sales.
From big chains of hotels to national dental clinics, regional restaurants or well-known gyms, customer experience directly affects retention and reputation.
Think of online reviews like word-of-mouth, but taken to the extreme. When done right, review monitoring helps you:
FeedCheck makes customer review monitoring simple, smart, and scalable:
You’ve got the insights, now what? Knowing what customers think is only the first step. Acting on feedback is what actually builds your reputation.
Want to know what actions to take based on feedback?
Don’t miss out on your customer’s feedback.
Always stay one step ahead.