Do you offer discounts for multiple properties?
Yes - if your business has more than 10 locations you’d like to monitor reviews for, get in touch with us and we’ll create a custom plan tailored to your needs.
Can I respond to reviews directly from the app?
Yes, you can respond to reviews directly within the app. FeedCheck facilitates quick and easy engagement with customers so our integration with review platforms optimizes the response process.
Do you have AI features in the app?
AI plays a big role in simplifying review analysis and understanding data, so we have 2 important AI-powered features integrated into FeedCheck:
AI automated reply. Automatically generate personalized responses to customer reviews. Unlike generic templates, our AI can create replies that reflect your brand voice and tone.
Ask AI. Perfect for asking more in depth questions and exploring reviews with custom inquiries. This tool gives you fast and easy-to-understand summaries, without the need to read every review manually.
How can I get more reviews from customers?
On top of all our analysis, we have created a review widget that can be embedded into your own website, along with a QR code to display in store, emails, or receipts. Our widget makes it easy for customers to leave feedback, and it works great for displaying your reviews as well.
Can you track what people are saying about my brand on social media?
Yes, social listening is available on request as an add-on feature. For more information about pricing and setup, contact us here.
Do you do sentiment analysis?
Yes. Our analysis tracks sentiment across specific areas such as cleanliness, staff, pricing, service quality, amenities, and more, fully customizable to your business goals and what you want to keep an eye on.
What channels can you monitor reviews on?
We support Google Maps, Facebook reviews, TripAdvisor, and Yelp. But if your business is present on other review channels and you want them tracked, we can easily add them.
How can I monitor competitor reviews?
You can easily keep an eye on the market by adding your competition into your FeedCheck account. That way, you can get the same level of insight into competitor reviews as you do for your own, including comparison graphs, sentiment breakdowns, and performance trends.
How can I detect fake reviews?
FeedCheck tracks review patterns and follows the evolution of the number of reviews coming in. If there’s a sudden spike in volume, that could be an indication of unusual activity and fake reviews.
What businesses can use FeedCheck?
FeedCheck is designed for businesses in hospitality, such as restaurants, hotels, cafes, bakeries, and all other service providers, such as financial institutions, clinics, salons, stores, gyms, and more. We can help any brand managing physical locations and struggling with review monitoring.