How can the voice of your customers be turned into a successful strategy?

Author: Maria Antal

Customers nowadays are more aware about their favorite brands and what they do. They would appreciate more transparency and to get involved in the decision making process. Customers don’t believe in the basics of marketing and advertising anymore. And this is when businesses should take opportunity and start involving their customers into their strategy. Customers […]

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Challenged by How You Manage Amazon Questions and Product Reviews in a Multi-Marketplace? Here’s a Better Alternative

Author: Alice Anghelea

What helped eCommerce businesses get from point A to point B on their growth path won’t often help them move to point C. That is true for many growing consumer brands expanding across Amazon marketplaces in different countries and beyond the popular Amazon space. Distributed customer support global teams, product development teams, marketing teams  – […]

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Marketing Agencies have a new tool to expand their offering: FeedCheck White-Label for eCommerce Product Review Aggregation and Analytics is here

Author: Alice Anghelea
whitelabel product review aggregation

If you’re a marketing agency working for consumer packaged goods brands, you must already have an arsenal of SaaS platforms enabling your services and offering your customers access under your branding. Customer feedback may come in many ways but nowadays, product reviews from eCommerce stores are paving the way for both brands and new shoppers, […]

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Customers reviews quantitative analytics

Author: Adrian Balcan
FeedCheck review monitoring

Customer reviews analytics can sometimes seem a very simple task however there always can be found new ways to look at it. When we think of customer reviews, the first thing that comes to mind is the numbers(the quantitative part). However, the review analytics incorporates other aspects such as qualitative, and competitive analytics. Even if […]

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5 years of FeedCheck

Author: Adrian Balcan
FeedCheck blog cover

This month we are celebrating 5 years of FeedCheck, a customer listening platform for consumer brands. We collected and analyzed over one million product reviews all this time, helping brands understand what their customers share about the product and experiences with it.  One of the most powerful channels through which the experiences are communicated is […]

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Lost in Product Review Translation?

Author: Alice Anghelea
eCommerce product reviews

If you’re in charge of a regional or global brand across multi-language territories, then listening to what customers are talking about your products in each market might challenge you due to the language barriers. This becomes even more complex when you also need to look at your competitors and make sense of how competing products […]

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Amazon Removed its Comment Feature from Product Reviews

Author: Alice Anghelea
FeedCheck product review aggregation

As of December 16th, 2020, Amazon has announced the discontinuation of its commenting feature from product reviews across all its marketplaces. This means that sellers, brands, and marketing agencies – managing product reviews on behalf of their customers – will no longer be able to respond to their product reviews on Amazon. According to Amazon, […]

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