A: We monitor online reviews from local and global eCommerce platforms (online retailers) such as BestBuy, Target, Amazon and many others. We also monitor reviews from app stores like Google Play and Apple Store.
A: Yes. You can set alerts based on various criteria such as the review rank, channels (online retailer websites), specific keywords, customer support responsible and many more.
A: We provide you with a direct link from a selected review in FeedCheck right to the retailer’s website where you can reply to your customer.
A: Ideally, yes. If you can’t provide a list of all websites, we will automatically discover them for you.
A: Ideally, yes. If you can’t provide a list of all product links then a list of the complete and correct product names and associated models/versions is sufficient for us. FeedCheck will automatically discover the related links.
A: No. FeedCheck is exclusively dedicated to product reviews on retailer websites and app stores.
A: Yes. In addition to the product reviews we also monitor the questions and comments that customers leave in the online stores - Amazon or any other store that offers this facility for their customers.
A: FeedCheck automatically visits all the websites in the scope, retrieves and aggregates the customer reviews and makes them available to you from one single platform.
It all depends on what you need to monitor your product reviews for. If you need to stay on track and measure your product Reviews & Ratings over time, then it is a must for you to have access to the entire review history and we do provide that. Otherwise, if you only need to use FeedCheck’s alert service on new reviews and respond to your customers, then the review history is not necessary.
A: At this moment we cover this selection of websites. We are continuously updating the list with new websites as needed by our customers.
A: FeedCheck aggregates Reviews & Ratings and other related data on a daily basis. We have learned from our customers that a daily update is sufficient for them in order to ensure a prompt service towards their customers. If you have special requirements, please let us know.