Don’t miss new feedback when your customers give it to you

Whether it’s a new review or a drop in your rating, you should always be informed. Stay connected to your customers and choose when to receive alerts.

Why review aggregation matters

Don’t want your email flooded with review alerts? No worries, choose the best destination for your notifications, whether that’s Zendesk, Slack, or another platform. You can also direct alerts straight to the inbox of relevant team members to solve the issues.

Personalize alerts to keep track of issues of interest. If you’re worried about your rating dropping, set up notifications for incoming ratings that could impact your overall score. With customizable filters, you’re always in control.

Alternatively, you can set up notifications for reviews containing specific keywords or phrases. If you’ve noticed recurring negative feedback or patterns in customer complaints, be the first to know and take action quickly.