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Amazon Product Ratings | What They Hide and How to Improve Them

FeedCheck product review monitoring
Can Google My Business show Competitor Reviews?

You’ve been using Google My Business for a while to access your business reviews left by customers and visitors alike. Getting familiar with their feedback shared with you and their peers has helped you only so far. Now, you want to take another step ahead and get a complete understanding of your market position by…
Managing Google & TripAdvisor Reviews: 10 Common Issues

Using improvised or the wrong systems to keep track of your business reviews on the most trusted review websites – Google and Trip Advisor – may be easy for your shop’s team but, it’s getting troublesome for the rest of the management: area supervising managers, quality managers, heads of commercial operations, and founders. The more…
Challenged by How to Manage Reviews in a Multi-Marketplace?

What helped eCommerce businesses get from point A to point B on their growth path won’t often help them move to point C. That is true for many growing consumer brands expanding across Amazon marketplaces in different countries and beyond the popular Amazon space. Distributed customer support global teams, product development teams, marketing teams –…
FeedCheck White-Label: New Tool for Agencies

If you’re a marketing agency working for consumer packaged goods brands, you must already have an arsenal of SaaS platforms enabling your services and offering your customers access under your branding. Customer feedback may come in many ways but nowadays, product reviews from eCommerce stores are paving the way for both brands and new shoppers,…
Customers reviews quantitative analytics

Customer reviews analytics can sometimes seem a very simple task however there always can be found new ways to look at it. When we think of customer reviews, the first thing that comes to mind is the numbers(the quantitative part). However, the review analytics incorporates other aspects such as qualitative, and competitive analytics. Even if…
5 years of FeedCheck

This month we are celebrating 5 years of FeedCheck, a customer listening platform for consumer brands. We collected and analyzed over one million product reviews all this time, helping brands understand what their customers share about the product and experiences with it. One of the most powerful channels through which the experiences are communicated is…
Lost in Product Review Translation?

If you’re in charge of a regional or global brand across multi-language territories, then listening to what customers are talking about your products in each market might challenge you due to the language barriers. This becomes even more complex when you also need to look at your competitors and make sense of how competing products…
Amazon Removed its Comment Feature from Product Reviews

As of December 16th, 2020, Amazon has announced the discontinuation of its commenting feature from product reviews across all its marketplaces. This means that sellers, brands, and marketing agencies – managing product reviews on behalf of their customers – will no longer be able to respond to their product reviews on Amazon. According to Amazon,…