Top 2 e-tailers where brands can reply to their customer reviews

Thursday, July 26th, 2018
top e-tailers

That makes it quite of a top, isn’t it? But let’s see why… During the past decade, the number of tools that help brands manage their almost real-time intreactions with their social media subscribers or simply random visitors or better say commentators has been growing. Monitoring brand mentions and reactions to posts on various social […]

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Here’s why your Amazon reviews have been deleted

Thursday, July 12th, 2018

Here’s what happens to your product reviews on Amazon In our everyday work at FeedCheck where we help brands manage reviews for tens of thousands of products, there were not few the cases in which some of our customers were anxiously asking us why their reviews numbers were different in FeedCheck than the numbers shown on […]

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The problem with product reviews

Tuesday, November 28th, 2017
Product reviews

Since two years ago I have been interacting with many consumer product brands. Some of them are popular global brands like Philips, Samsung, and Procter & Gamble. During this valuable experience, I had some Aha moments and I would like to share a few thoughts with you. When I started FeedCheck I had discovered a […]

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Research: What to do with online Product Reviews?

Monday, February 6th, 2017

We are going to talk about how to make product reviews actionable? In other words, what do you do with this stuff? What do you do with the data? Up, on the left side of the chart, we have a lot of volume (around 50 reviews per month) and a low rating. What do you […]

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Research about customer reviews impact

Wednesday, January 18th, 2017
online reviews

According to the results of a recent survey conducted by Dimensional Research and sponsored by Zendesk, a good customer service offers a wide range of long term benefits regarding:

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