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FeedCheck

Why Monitor Your Reviews? (or Why Listen to Your Customers)

Find out why your product reviews could offer valuable input for your business and decide when you should start monitoring them:

Infographic explaining why you should monitor reviews: Refine your product design - Go beyond what looks and feels good by discovering: what the problems and opportunities are, how indulgent or exigent your customers are, how your product particular features and related experiences do relate to competitors’ in customer perception. Monitor all these over time and make informed decisions on how to adjust your design strategy. Improve manufacturing - Choose better: suppliers, spare parts for your end products, manufacturing partners. Reduce customer dissatisfaction: Stay timely informed on harsh and negative feedback. Make your presence visibly felt in online stores and care for dissatisfied customers. Reply to them and offer solutions. Use the power of positive reviews - don't ignore feel complacent about positive reviews. Capture with a positive feedback is about. Let the satisfied customer voices advocate for your brand and your products. Enrich your market research – Bring valuable input from review and rating metrics and do your research data. Invited everyone in your team with feedback on products in your specific category. Understand marketplaces and customer perception across your key geographies.

by

Alice Anghelea