Where to monitor your customer reviews

Where to find customer reviews according to your market

You want to monitor your product reviews but you don’t know which places to look at in the eCommerce world?

Monitoring reviews is a fantastic strategy for enhancing your marketing efforts and online reputation. Your job has gotten a lot easier thanks to platforms like FeedCheck, which aggregate reviews in one place. However, understanding your customer and their needs requires some effort. We have previously stated that knowing your customer is critical to growing your business. And if you’re still looking for answers, this blog is dedicated to you and your business. This blog will go over where to find your customers’ reviews and how to use them effectively in your business marketing strategy.

Let’s start with the basics of what is e-commerce demographics?

E-commerce demographics is a customer segmentation strategy that divides your clients into groups based on their criterias like age, gender, location or identity markers. This isn’t the only segmentation used by marketers when developing a comprehensive strategy. Every small business, however, must begin somewhere. So taking small steps is the best option. Finding these information about your customers and classifying them will enable your business to comprehend and develop a clear picture.

Demographic segmentation provides context for your consumers’ activities and their behaviors. This makes it possible for you and your team to create more persuasive communications that speak specifically to each group and the problems they’re attempting to address. Using e-commerce demographics as a starting point can help you understand and categorize your customers so you can subsequently segment them more precisely within each group. 

You’ll start to notice the advantages of this as you begin to comprehend how it functions. You will experience greater conversion rates, an improvement in your online reputation, and ultimately more profits. Additionally, you will be able to manage customer reviews and how they might benefit your company.

Where is the largest e-commerce activity? 

Let’s start by looking at some actual data on e-commerce sales by country. By doing this, you can generally determine where the majority of consumers purchase online, which is probably where most of your competitors are. Every year, e-commerce sales increase, making it a big business. Compared to 2020, there has been a 14% increase in 2021. And the big players—China, the United States, the United Kingdom, Japan, South Korea, Germany, and so on—are contributing to these rising numbers. This trend appears to be widespread in Asia, Europe, and America. Therefore, it’s not that hard to find your customer reviews. But keep in mind what was said in the previous section—knowing your demographics is essential.

What are the world’s biggest online retailers?

There is a rise in online retailers as well, which contributes to the development of specific trends including broader accessibility across several channels, quick shipment, and personalized alerts to keep customers informed and updated. Despite the fact that the majority of them are American, the largest internet merchants have an unmatched presence not only in their home countries but also throughout the entire world. According to Statista, these are the top online retailers by net sales in 2020:

  1. Amazon
  2. JD.com
  3. Walmart
  4. Apple
  5. Suning
  6. Bestbuy

Let’s now look at where, in your market, you may locate consumer reviews. Finding the right segment and market for your company is essential. Here you can find some guidance and the key geographic areas where the world’s most renowned brands sell their products:

Where to find customer reviews according to your market