{"id":958,"date":"2019-01-17T15:06:00","date_gmt":"2019-01-17T15:06:00","guid":{"rendered":"https:\/\/feedcheck.co\/blog\/?p=958"},"modified":"2022-06-29T05:40:56","modified_gmt":"2022-06-29T05:40:56","slug":"the-easiest-way-to-bring-your-product-reviews-to-slack","status":"publish","type":"post","link":"https:\/\/feedcheck.co\/blog\/the-easiest-way-to-bring-your-product-reviews-to-slack\/","title":{"rendered":"The Easiest Way to Bring Your Product Reviews to Slack"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\">While Slack was announcing its new logo yesterday, we were preparing this brief article to show you how easily brands can r<\/span>eceive their new product reviews from eCommerce websites right into their preferred Slack channel.<\/p>\n<p class=\"p1\">This is not a new feature of our <a href=\"https:\/\/feedcheck.co\">product review monitoring platform, <span class=\"s2\">FeedCheck.co<\/span><\/a>, but it happens that many of our customers lately have started to appreciate it, finding it a useful means to stay connected to their new product reviews that consumers leave in the eCommerce space.<\/p>\n<p class=\"p1\">As one of our customers said: \u201c<em>Email notifications are fine but I find it much easier to read our products\u2019 reviews via Slack. I don\u2019t like agglomerating things: why open emails to read my reviews when I can find them all listed on my Slack channel<\/em>.\u201d<\/p>\n<p class=\"p1\"><span class=\"s1\">A preference is a preference and that is why FeedCheck is here: to connect brands to their product reviews wherever that is most convenient for our customers: email, slack, <a href=\"https:\/\/feedcheck.co\/blog\/how-to-convert-your-negative-reviews-into-zendesk-tickets-in-5-easy-steps\/\">zendesk<\/a>, SMS and even Twilio.<\/span><\/p>\n<h1 class=\"p1\"><span class=\"s1\">Who is FeedCheck &#8211; Slack product review integration for\u00a0<\/span><\/h1>\n<p class=\"p3\"><span class=\"s1\">Whoever needs to hear, listen to and discuss what their consumers say about their products through their eCommerce reviews and does not want to wait for the \u201ctraditional weekly meeting\u201d in order to dissect the issues, might want to take a look at how our Slack integration can help them speed things up. Those of you who are more agile concerning these things, most likely have already adopted Slack within your firm or are going to, and will highly benefit from this feature.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Choosing Slack instead of email review notifications depends very much on the reviews\u2019 recipient role. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><strong>If you are a Consumer Goods brand<\/strong>, you may very well read your reviews via Slack. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><strong>But if you\u2019re a marketing\/PR agency<\/strong>, where distributed and rotating staff need to receive and reply to your clients&#8217; product reviews, from basically everywhere, then email notifications might still suit you better. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">Looking at our customers so far, the following two roles appreciate receiving their product reviews on Slack:\u00a0<\/span><\/p>\n<h4 class=\"p3\"><span class=\"s1\">R&amp;D\/product management teams of Internet-connected consumer goods, who need to:<\/span><\/h4>\n<ul class=\"ul1\">\n<li class=\"li3\"><span class=\"s1\">stay updated on negative feedback around product features <\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">assign tasks to team members in charge with certain feature correction<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">monitor consumer feedback on newly launched products<\/span><\/li>\n<\/ul>\n<h4 class=\"p3\"><span class=\"s1\">Customer support teams, who need to:<\/span><\/h4>\n<ul class=\"ul1\">\n<li class=\"li3\"><span class=\"s1\">react fast and <\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">reply to their consumers&#8217; hot topics<\/span><\/li>\n<\/ul>\n<h1 class=\"p1\"><span class=\"s1\">How it works<\/span><\/h1>\n<p class=\"p3\"><span class=\"s1\">When you decide it\u2019s time to switch your product review notifications to Slack, you can follow these <strong>three easy and simple steps<\/strong>, all taking place while you\u2019re logged into FeedCheck:<\/span><\/p>\n<h3 class=\"p3\"><span class=\"s1\">#1 &#8211; Add FeedCheck Reviews to Slack<\/span><\/h3>\n<p class=\"p3\"><span class=\"s1\">From Settings \/ Integrations, select your preferred Slack channel where you want FeedCheck to re-route your product reviews. <\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-962 img-responsive\" src=\"https:\/\/feedcheck.co\/blog\/wp-content\/uploads\/2019\/01\/Untitled-3.png\" alt=\"\" width=\"4000\" height=\"1800\" \/><\/p>\n<h3><\/h3>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-965 img-responsive\" src=\"https:\/\/feedcheck.co\/blog\/wp-content\/uploads\/2019\/01\/Untitled-4.png\" alt=\"\" width=\"4000\" height=\"1800\" \/><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<h3 class=\"p3\"><span class=\"s1\">#2 &#8211; Test the integration<\/span><\/h3>\n<p class=\"p3\"><span class=\"s1\">Once you selected the Slack channel, test the integration.<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">You know the integration test has worked when you receive this message from FeedCheck on your Slack channel:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-966 img-responsive\" src=\"https:\/\/feedcheck.co\/blog\/wp-content\/uploads\/2019\/01\/Untitled-5.png\" alt=\"\" width=\"4000\" height=\"1500\" \/><\/p>\n<h3 class=\"p3\"><span class=\"s1\">#3 &#8211; Set up your Slack alerts in FeedCheck<\/span><\/h3>\n<p class=\"p3\"><span class=\"s1\">Now that you know that the integration works for your account, do not forget to tell FeedCheck which reviews it should re-route towards your Slack channel. Here you have more options to choose from: from all new reviews to reviews that meet certain rules i.e. below 3 stars or all new reviews etc., from all your products and eCommerce websites to only the selected ones, whichever best\u00a0responds to your needs.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-969 img-responsive\" src=\"https:\/\/feedcheck.co\/blog\/wp-content\/uploads\/2019\/01\/Untitled-6.png\" alt=\"\" width=\"4000\" height=\"2000\" \/><\/p>\n<p class=\"p3\"><span class=\"s1\"><strong>Now, you have finished your setup!<\/strong>\u00a0<\/span><span class=\"s1\">And this is how your reviews on Slack look like:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-974 img-responsive\" src=\"https:\/\/feedcheck.co\/blog\/wp-content\/uploads\/2019\/01\/Design-min.jpeg\" alt=\"\" width=\"2000\" height=\"700\" \/><\/p>\n<p class=\"p3\"><strong><span class=\"s1\">No, wait! There\u2019s one more thing for you to do:<\/span><\/strong><\/p>\n<h3>\u00a0<span class=\"s1\">#4 &#8211; Double check your team members access to your product reviews Slack channel<\/span><\/h3>\n<p class=\"p3\"><span class=\"s1\">As an additional step though, make sure that all your team members interested in receiving new product reviews on Slack do have access to the reviews Slack channel! Otherwise, you might hear complaints that not everyone is in the loop of what the latest product issues are.<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">Our FeedCheck Reviews App can also be found on the Slack app store:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-973 img-responsive\" src=\"https:\/\/feedcheck.co\/blog\/wp-content\/uploads\/2019\/01\/Untitled-7.png\" alt=\"\" width=\"4000\" height=\"1800\" \/><\/p>\n<p class=\"p1\"><span class=\"s1\">Whichever product review delivery channel you may choose for your business, all your product reviews will always be <a href=\"https:\/\/feedcheck.co\/features-review-aggregation\">aggregated and monitored with FeedCheck<\/a>. Therefore, you have full flexibility in switching between all these delivery means depending on how your R&amp;D\/product management or customer support functions are organized at that moment in time.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>While Slack was announcing its new logo yesterday, we were preparing this brief article to show you how easily brands can receive their new product reviews from eCommerce websites right into their preferred Slack channel. This is not a new feature of our product review monitoring platform, FeedCheck.co, but it happens that many of our [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":983,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-958","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-reviews"],"_links":{"self":[{"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/posts\/958","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/comments?post=958"}],"version-history":[{"count":22,"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/posts\/958\/revisions"}],"predecessor-version":[{"id":1562,"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/posts\/958\/revisions\/1562"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/media\/983"}],"wp:attachment":[{"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/media?parent=958"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/categories?post=958"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/tags?post=958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}