{"id":148,"date":"2016-08-18T12:57:43","date_gmt":"2016-08-18T12:57:43","guid":{"rendered":"http:\/\/feedcheck.co\/blog\/?p=148"},"modified":"2017-01-03T10:21:12","modified_gmt":"2017-01-03T10:21:12","slug":"how-to-respond-to-a-negative-review","status":"publish","type":"post","link":"https:\/\/feedcheck.co\/blog\/how-to-respond-to-a-negative-review\/","title":{"rendered":"How to respond to a negative review?"},"content":{"rendered":"<h4>Should I respond to negative reviews?<\/h4>\n<p>We think yes. A response can minimize the damage of a bad review in front of the new customers who visit the page.<!--more--><\/p>\n<h4>Listen your customer<\/h4>\n<p>Before answering, is important to understand the reason of a bad review. Does your product has a bug or just the customer\u2019s expectations are to high? There are many reason why customers are unhappy. The important thing here it is: <strong>Listen before react!<\/strong><\/p>\n<h4>Offer support<\/h4>\n<p>In many cases you can offer support to your customers, especially if the problem is known.<\/p>\n<h4>What should I say?<\/h4>\n<p>Even when you don&#8217;t have a solution for a customer&#8217;s problem a simple \u201cWe are sorry\u201d can make a huge difference. Many times, apologizing and thanking customers for sharing the issue is appreciated by other potential customers who are searching for product reviews.<\/p>\n<h3>References:<\/h3>\n<p><a href=\"https:\/\/www.americanexpress.com\/us\/small-business\/openforum\/articles\/5-tips-for-responding-positively-to-negative-online-comments\/\" target=\"_blank\" rel=\"nofollow\">5 Tips for Responding Positively to Negative Online Comments<\/a><\/p>\n<p><a href=\"http:\/\/www.forbes.com\/sites\/sage\/2014\/03\/03\/handling-haters-how-to-respond-to-negative-online-reviews\/#da955ea66872\" target=\"_blank\" rel=\"nofollow\">Handling Haters: How To Respond To Negative Online Reviews<\/a><\/p>\n<p>Image Source:\u00a0http:\/\/cdn2.business2community.com\/wp-content\/uploads\/2016\/06\/Negative_Online_Reviews.jpg<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Should I respond to negative reviews? We think yes. A response can minimize the damage of a bad review in front of the new customers who visit the page.<\/p>\n","protected":false},"author":1,"featured_media":152,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[2,5],"class_list":["post-148","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-reviews","tag-customer-reviews","tag-product-reviews"],"_links":{"self":[{"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/posts\/148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/comments?post=148"}],"version-history":[{"count":12,"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/posts\/148\/revisions"}],"predecessor-version":[{"id":361,"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/posts\/148\/revisions\/361"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/media\/152"}],"wp:attachment":[{"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/media?parent=148"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/categories?post=148"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/feedcheck.co\/blog\/wp-json\/wp\/v2\/tags?post=148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}